Customer Success Manager

Remote•Full-time

About this role

Turbopills helps telehealth companies launch and run online care programs. We build the software around the patient journey: intake forms, checkout, CRM, patient portals, analytics, automations, and internal tools. We're looking for a Customer Success Manager who can help clients launch faster, stay organized, and get real value from the platform. Our clients are usually launching real healthcare programs, not just setting up another dashboard. They need patient intake, payments, CRM, operations, analytics, and support to work together. Your job is to keep that process clear for the client and for our team. You'll be the person who helps turn "we need to launch this program" into a clear plan, organized tasks, and a working flow.

What you'll work on

Onboard new telehealth and healthcare clients
Help clients launch patient flows, intake forms, checkout, CRM, and portals
Turn client feedback into clear notes and Linear tasks
Keep client updates, next steps, and open questions organized in Notion
Communicate with clients over email, Slack, and calls
Work with product and engineering to solve issues
Track bugs, requests, and follow-ups
Create simple checklists, docs, and processes so onboarding gets easier over time
Help clients after launch and spot where they are stuck

What we're looking for

1+ year of experience in customer success, client success, account management, implementation, operations, or support
Strong written and spoken English
Experience with Notion and Linear
Organized and able to follow up without being chased
Can take messy feedback and turn it into clear action items
Can explain things clearly to clients
Strong attention to detail
Basic understanding of SaaS, web apps, CRM, dashboards, or customer workflows
Comfortable working with a small technical team and moving fast

Bonus points

Experience in healthtech, telehealth, healthcare SaaS, digital health, or ecommerce
Experience with client onboarding or software implementation
Familiarity with patient portals, intake forms, checkout flows, CRM systems, analytics, or automations
Experience with Slack, Google Sheets, Stripe, PostHog, HubSpot, customer.io, or similar tools
Basic understanding of APIs and integrations

How we work

Remote-first and async-friendly
Quick feedback loops
You'll work closely with founders, product, and engineering
We care about clarity, speed, and real client outcomes