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Transactional Email integration

SendGrid integration for telehealth

Deliver transactional patient email that lands.

Turbopills connects to SendGrid so transactional email is reliable and on-brand: order receipts, approval notices, shipping confirmations, and refill reminders. Templates and sending domains are yours, and delivery data flows back so important messages reach patients.

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OVERVIEW

What is SendGrid?

SendGrid, part of Twilio, is an email delivery platform for transactional and marketing email, known for deliverability tooling, templates, and analytics at scale.

HOW IT WORKS

How SendGrid works with Turbopills

Turbopills triggers SendGrid to send templated transactional emails on key events, from your authenticated sending domain, with delivery and engagement events returning so you can monitor and troubleshoot.

  1. 1

    Connect SendGrid and your domain

    Authenticate your sending domain and map events to email templates.

  2. 2

    Events trigger emails

    Receipts, approvals, shipping, and refill reminders send automatically.

  3. 3

    Delivery events return

    Opens, bounces, and delivery status flow back for monitoring.

  4. 4

    Patients get branded email

    Messages arrive from your domain with your branding.

TELEHEALTH USE CASES

SendGrid for telehealth businesses

Where the SendGrid integration shines for telehealth operators running client-branded programs powered by Turbopills.

Order and billing receipts

Confirm purchases and renewals with reliable transactional email.

Approval and shipping notices

Tell patients when a provider approves and when an order ships.

Refill reminders

Email patients before a refill is due to support adherence.

Key capabilities

What you get out of the box when you connect Turbopills with SendGrid.

High-deliverability sending

Reach inboxes with authenticated domains and reputation tooling.

Template management

Maintain branded templates for each transactional message.

Delivery analytics

Track opens, bounces, and failures to keep messaging healthy.

Event-triggered sends

Fire emails from any relevant Turbopills event.

Frequently asked questions

Can email come from our own domain?+

Yes. You authenticate your sending domain so transactional email is fully on-brand.

Is this for transactional or marketing email?+

The integration focuses on transactional messages tied to telehealth events. For broad marketing flows, pair it with Klaviyo or Customer.io.

How is PHI handled in email?+

Emails are designed to minimize PHI to what each message requires, and the integration operates under a signed BAA.

Related integrations

Build out the rest of your telehealth stack.

Ready to connect SendGrid to your telehealth stack?

Talk to our team about how Turbopills can power your program end to end with SendGrid on day one.

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