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Communications integration

Twilio integration for telehealth

Power patient SMS and voice off telehealth events.

Turbopills connects to Twilio so transactional SMS and voice fire on the events that matter: intake reminders, approval notices, shipping updates, and refill prompts. Messaging is programmable and reliable, and PHI exposure is minimized to what each message requires.

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OVERVIEW

What is Twilio?

Twilio is a programmable communications platform for SMS, voice, and messaging APIs, used to build reliable, automated patient and customer notifications at scale.

HOW IT WORKS

How Twilio works with Turbopills

Turbopills events call Twilio to send the right message at the right step, from a verified number, with delivery status flowing back so you can track and retry. You control templates and which events send.

  1. 1

    Connect your Twilio account

    Add your credentials and sending numbers, then map events to message templates.

  2. 2

    Events trigger messages

    Intake, approval, shipping, and refill events send SMS or initiate voice.

  3. 3

    Delivery status returns

    Twilio delivery receipts flow back so failures can be retried or escalated.

  4. 4

    Patients stay informed

    Patients get timely updates from your brand across the care journey.

TELEHEALTH USE CASES

Twilio for telehealth businesses

Where the Twilio integration shines for telehealth operators running client-branded programs powered by Turbopills.

Intake and visit reminders

Nudge patients to finish intake or attend a scheduled visit.

Shipping and refill alerts

Text patients when an order ships or a refill is due.

Two-factor and confirmations

Send one-time codes and confirmations for sensitive actions.

Key capabilities

What you get out of the box when you connect Turbopills with Twilio.

Programmable SMS and voice

Trigger messages and calls from any Turbopills event.

Delivery tracking

Receipts return so you can monitor and retry failed sends.

Template control

Define message content and which events send them.

Scale and reliability

Built on infrastructure that handles high message volume.

Frequently asked questions

Is PHI sent in text messages?+

Messages are designed to minimize PHI, sending only what a given notification requires, and the integration runs under a signed BAA.

Can we use our own Twilio numbers?+

Yes. You connect your Twilio account and sending numbers so messages come from your brand.

What events can send messages?+

Any Turbopills event, including intake, approval, shipping, and refill, can be mapped to a message.

Related integrations

Build out the rest of your telehealth stack.

Ready to connect Twilio to your telehealth stack?

Talk to our team about how Turbopills can power your program end to end with Twilio on day one.

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